Terms of Service π
Please read these terms carefully before using our services. They constitute a legally binding agreement between you and 1it.pro.
Table of Contentsβ
- Acceptance of Terms
- Changes to Terms
- Description of Services
- User Responsibilities
- Payment Terms
- Service Availability
- Intellectual Property
- Privacy and Data Protection
- Limitation of Liability
- Indemnification
- Termination
- Dispute Resolution
- Governing Law
- General Provisions
- Contact Information
Acceptance of Termsβ
Agreementβ
By accessing or using our services, you agree to be bound by these terms:
π Agreement Details:
Parties:
β’ "We", "Us", "Our" = 1it.pro
β’ "You", "Your", "User" = You or entity you represent
Acceptance:
β’ Accessing or using services = agreement
β’ Continuing use after changes = acceptance of changes
β’ No acceptance required = no service access
Who Can Accept:
β’ Individuals 18 years or older
β’ Legal entities with proper authority
β’ Persons with legal capacity to form contract
Precedenceβ
In case of conflict, these terms govern:
βοΈ Document Hierarchy:
1. Specific Service Agreements
2. These Terms of Service
3. Privacy Policy
4. Cookie Policy
5. Additional terms for specific services
Special Cases:
β’ Business contracts may have different terms
β’ Enterprise agreements take precedence
β’ Written addendums override conflicting terms
Changes to Termsβ
How We May Changeβ
We reserve the right to modify these terms:
Change Processβ
π Change Process:
Notice:
β’ Email notification to registered users
β’ Website notice before effective date
β’ 30 days notice for material changes
β’ Reasonable notice for other changes
Effective Date:
β’ Specified in notice
β’ Continued use after date = acceptance
β’ Immediate changes for legal reasons
β’ Minor changes with shorter notice
Types of Changes:
β’ Service updates and changes
β’ Legal requirement changes
β’ Business model changes
β’ Security requirement updates
β’ Feedback-based improvements
Your Optionsβ
β
Your Choices:
If You Disagree:
β’ Stop using affected services
β’ Close your account
β’ Export your data first
β’ Contact support for help
β’ No refund for unused portion
If You Agree:
β’ Continue using services
β’ Bound by updated terms
β’ No further action required
β’ Continued use = acceptance
Description of Servicesβ
Services Providedβ
We offer various technology services for businesses:
Core Servicesβ
πΌ Core Service Offerings:
Website Services:
β’ Website development and design
β’ Website hosting and maintenance
β’ Domain registration and management
β’ SSL certificates
β’ Content management systems
CRM Services:
β’ CRM system setup and configuration
β’ Contact and deal management
β’ Automation configuration
β’ Integration with other services
β’ Training and support
Automation Services:
β’ Workflow automation
β’ Email and notification setup
β’ Bot and AI assistant deployment
β’ API integrations
β’ Custom automation development
Infrastructure Services:
β’ Cloud storage and backups
β’ Security and monitoring
β’ Performance optimization
β’ Technical maintenance
β’ Disaster recovery
Service Scopeβ
π What Is Included:
β
Included:
β’ Features listed in service package
β’ Reasonable use within limits
β’ Support during business hours
β’ Security updates and patches
β’ Bug fixes and improvements
β Not Included:
β’ Third-party service costs
β’ Custom development beyond package
β’ Premium support levels
β’ Additional storage beyond limits
β’ Migration from other providers
Service Levelsβ
Different packages offer different service levels:
Package Differencesβ
π¦ Package Comparison:
Start Package (β¬50/month):
β’ Basic website with template
β’ Essential CRM functions
β’ Email support only
β’ Standard security
β’ 7-day backup retention
Business Package (β¬250/month):
β’ Custom website design
β’ Full CRM with automation
β’ Chat and email support
β’ Enhanced security features
β’ 30-day backup retention
β’ Priority response
VIP Package (β¬500/month):
β’ Premium custom design
β’ Full CRM + AI assistant
β’ Dedicated account manager
β’ Maximum security features
β’ 12-month backup retention
β’ 24/7 priority support
β’ Custom integrations
User Responsibilitiesβ
Your Obligationsβ
As a user of our services, you have certain responsibilities:
Account Securityβ
π Account Security:
You Must:
β’ Keep password confidential
β’ Use strong passwords
β’ Report unauthorized access immediately
β’ Maintain accurate account information
β’ Use multi-factor authentication when available
You Must Not:
β’ Share your credentials
β’ Allow others to use your account
β’ Access accounts you are not authorized to use
β’ Use automated tools to access accounts
β’ Circumvent security features
Acceptable Useβ
β
Acceptable Use:
Permitted Activities:
β’ Legal business use of services
β’ Creating legitimate content
β’ Communicating with clients
β’ Using features as intended
β’ Reasonable resource usage
β’ Complying with all laws
β Prohibited Activities:
β’ Illegal activities
β’ Fraud or deception
β’ Spam or unsolicited communications
β’ Malware distribution
β’ Attacks on our systems
β’ Violating others' rights
β’ Circumventing usage limits
Content Responsibilityβ
π Content Responsibilities:
You Are Responsible For:
β’ All content you create or upload
β’ Information you provide to others
β’ Third-party content you link to
β’ Client data you manage
β’ Your users' content (if applicable)
Content Must Not:
β’ Violate any law
β’ Infringe intellectual property
β’ Be defamatory or harmful
β’ Contain malware or viruses
β’ Be obscene or offensive
β’ Discriminatory content
Payment Termsβ
Fees and Billingβ
Payment terms for our services:
Billing Cycleβ
π° Billing Structure:
Cycle:
β’ Monthly billing (1st of month)
β’ Annual billing (anniversary date)
β’ Prorated billing for changes
Payment Methods:
β’ Credit/Debit cards
β’ Bank transfer (SEPA, SWIFT)
β’ PayPal
β’ Other agreed methods
Invoices:
β’ Sent before due date
β’ Available in personal account
β’ Includes all applicable taxes
β’ Payment terms specified on invoice
Late Paymentβ
β° Payment Issues:
Grace Period:
β’ 7 days after due date
β’ Services continue during grace period
β’ Reminder notifications sent
After Grace Period:
β’ Service suspension possible
β’ Continued accumulation of charges
β’ Late payment interest (legal maximum)
β’ Reinstatement fee may apply
Refund Policyβ
πΈ Refund Policy:
Refund Eligibility:
β’ Service not delivered as described
β’ Material breach by 1it.pro
β’ Within reasonable timeframe
Non-Refundable:
β’ Setup fees (after service start)
β’ Prorated monthly charges after service use
β’ Custom development after delivery
β’ Fees for third-party services
Refund Process:
β’ Request in writing
β’ Reason for refund required
β’ Processing time: 14 days
β’ Refund method: original payment method
Service Availabilityβ
Uptime Commitmentβ
We strive to maintain high service availability:
Service Levelβ
β±οΈ Service Level Agreement:
Uptime Guarantee:
β’ Start Package: 99% uptime
β’ Business Package: 99.5% uptime
β’ VIP Package: 99.9% uptime
Calculation:
β’ Excludes scheduled maintenance
β’ Measured monthly
β’ Credits for downtime
β’ Support ticket required for credit
Scheduled Maintenance:
β’ Notice provided 48 hours in advance
β’ Outside business hours when possible
β’ Minimal service disruption
β’ Emergency maintenance: best effort notice
Service Interruptionsβ
β οΈ Interruption Handling:
Planned Interruptions:
β’ Advance notification provided
β’ Outside peak hours
β’ Temporary suspension
β’ Alternative access if possible
β’ Credits for significant downtime
Unplanned Interruptions:
β’ Immediate response from support
β’ Status updates provided
β’ Target resolution times:
- Critical: 4 hours
- Major: 8 hours
- Minor: 24 hours
β’ Credits for extended downtime
Intellectual Propertyβ
Rights and Ownershipβ
Intellectual property in our services:
Our Propertyβ
π’ 1it.pro Property:
Owned by Us:
β’ Platform and software
β’ Website design and code
β’ Trademarks and logos
β’ Documentation and materials
β’ Service improvements
β’ Proprietary technologies
License to You:
β’ Right to use services as described
β’ Limited, non-exclusive license
β’ Non-transferable license
β’ During service term only
You Must Not:
β’ Copy or modify our code
β’ Reverse engineer our systems
β’ Use our trademarks without permission
β’ Create derivative works
β’ Sell or redistribute services
Your Propertyβ
π€ Your Property:
Owned by You:
β’ Content you create
β’ Your client data
β’ Your business information
β’ Your custom configurations
β’ Your documents and files
Your Rights:
β’ Full ownership retained
β’ Right to export anytime
β’ Right to delete when account closed
β’ Licenses to content you create
β’ No claim by 1it.pro
Privacy and Data Protectionβ
Data Protectionβ
Our obligations regarding your data:
Privacy Commitmentβ
π Data Protection:
We Commit to:
β’ Protect your personal data
β’ Comply with GDPR requirements
β’ Implement appropriate security measures
β’ Not sell your data
β’ Provide data access and deletion rights
β’ Notify of data breaches
Privacy Policy:
β’ Detailed in separate policy
β’ Incorporated by reference
β’ Governs our data practices
β’ Available on our website
β’ Updated periodically
Limitation of Liabilityβ
Our Liability Limitationβ
Our liability is limited as follows:
Exclusions and Limitationsβ
β οΈ Liability Limitation:
We Are Not Liable For:
β’ Indirect or consequential damages
β’ Lost profits or revenue
β’ Lost data or business interruption
β’ Third-party actions or failures
β’ Your use or inability to use services
β’ Force majeure events
Maximum Liability:
β’ For Start Package: Amount paid in last 3 months
β’ For Business Package: Amount paid in last 6 months
β’ For VIP Package: Amount paid in last 12 months
β’ Or as required by applicable law
Mandatory Exceptions:
β’ Death or personal injury (if negligence)
β’ Fraudulent misrepresentation
β’ Gross negligence
β’ Matters that cannot be limited by law
Indemnificationβ
Your Indemnification Obligationβ
You agree to indemnify us for certain claims:
What You Indemnifyβ
π‘οΈ Indemnification:
You Agree to Indemnify Us From:
β’ Claims related to your content
β’ Claims related to your use of services
β’ Claims related to your violations
β’ Third-party claims arising from your actions
β’ Legal costs and expenses incurred
Your Obligation:
β’ Defend at your expense
β’ Cooperate with our defense
β’ Allow us to control defense
β’ Cover costs and damages
β’ Provide necessary information
Our Obligation:
β’ Notify you of claim promptly
β’ Provide reasonable cooperation
β’ Control defense and settlement
β’ Mitigate damages when possible
Terminationβ
How Services Can Endβ
Either party may terminate services:
By Youβ
π€ Your Termination:
You May Terminate:
β’ At any time for any reason
β’ By closing your account
β’ By contacting support
β’ With written notice (for accounts with notice requirement)
Process:
β’ Data export option provided
β’ Service continues until end of billing period
β’ Prorated refund may apply
β’ Final payment due for usage
By Usβ
π’ Our Termination:
We May Terminate For:
β’ Violation of these terms
β’ Non-payment of fees
β’ Extended inactivity
β’ Security concerns
β’ Legal requirements
β’ Service discontinuation
Notice:
β’ Immediate for violations
β’ 30 days for other reasons
β’ Notice via email or account
β’ Reason for termination provided
Termination Effectsβ
π Termination Consequences:
Upon Termination:
β’ Service access suspended
β’ Account closed
β’ Data deletion per retention policy
β’ Final invoice issued
β’ Outstanding amounts due
β’ Access to data for export period
Surviving Provisions:
β’ Indemnification obligations
β’ Limitation of liability
β’ Intellectual property rights
β’ Confidentiality obligations
β’ Dispute resolution
β’ Governing law
Dispute Resolutionβ
How to Resolve Disputesβ
Process for resolving disagreements:
Informal Resolutionβ
π¬ Informal Process:
Step 1: Contact Support
β’ Email: [email protected]
β’ Describe issue clearly
β’ Provide relevant details
β’ Allow reasonable time for response
Step 2: Escalation
β’ If not resolved to satisfaction
β’ Escalate to management
β’ Provide reference to previous communications
β’ Management will review
Step 3: Written Complaint
β’ If still not resolved
β’ Submit written complaint
β’ Address: [Company Address]
β’ Response within 30 days
Formal Dispute Resolutionβ
βοΈ Formal Process:
Mediation:
β’ Available for unresolved disputes
β’ Independent mediator
β’ Mutually agreed mediator
β’ Split costs equally
β’ Not binding unless agreement reached
Arbitration:
β’ Available if mediation fails
β’ Single arbitrator
β’ Arbitration in Poland
β’ Costs shared equally
β’ Binding decision
Legal Action:
β’ Available as last resort
β’ Jurisdiction: Polish courts
β’ Small claims court option
β’ Statutory limitations apply
Governing Lawβ
Applicable Lawβ
These terms are governed by:
βοΈ Legal Framework:
Governing Law:
β’ Laws of Poland
β’ EU regulations where applicable
β’ International agreements
Court Jurisdiction:
β’ Courts of Warsaw, Poland
β’ For: formal dispute resolution
β’ Excluding: arbitration or small claims
β’ Consumer rights: your local court may apply
Regulatory Compliance:
β’ GDPR for data protection
β’ Consumer protection laws
β’ E-commerce regulations
β’ Electronic communications laws
General Provisionsβ
Standard Contract Provisionsβ
Additional important provisions:
Severabilityβ
βοΈ Severability:
If Any Provision Unenforceable:
β’ Severed from agreement
β’ Remainder stays in effect
β’ Replaced with enforceable provision
β’ Close to original intent
β’ Court may modify if needed
Entire Agreementβ
π Complete Agreement:
These Terms Constitute:
β’ Complete agreement between parties
β’ Supersedes all prior agreements
β’ Includes referenced policies
β’ Only written amendments valid
β’ No verbal modifications
Waiverβ
π€ Waiver Provisions:
Waiver Rules:
β’ No waiver unless in writing
β’ No waiver of breach
β’ Single waiver not general
β’ Delayed enforcement not waiver
β’ Rights preserved unless explicitly waived
Assignmentβ
π Assignment Rights:
Your Rights:
β’ May assign with our consent
β’ May assign on business transfer
β’ Consent not unreasonably withheld
β’ Notification of assignment required
Our Rights:
β’ May assign freely
β’ May delegate to contractors
β’ Provide notice of assignment
β’ Rights and obligations transferred
Contact Informationβ
How to Contact Usβ
For questions about these terms or services:
General Inquiriesβ
π§ Contact Details:
Email: [email protected]
Phone: +48 571 314 537
Mail: [Company Address]
Website: https://1it.pro
Hours: Mon-Fri 9:00-18:00 CET
Legal Inquiries:
Email: [email protected]
Address: [Legal Department Address]
Response: Within 30 days
Emergency Contactβ
π¨ Emergency Contacts:
Critical Issues:
β’ Security incidents: [email protected]
β’ Data breaches: [email protected]
β’ Service outages: [email protected]
β’ Legal compliance: [email protected]
Response Times:
β’ Security: Immediate (within 4 hours)
β’ Service outages: Within 4 hours
β’ Other: Within 24 hours
Effective Dateβ
These terms of service are effective from: [Date]
These terms were last updated: [Date]
We reserve the right to update these terms at any time.
What Next?β
- π Privacy Policy
- π Cookie Policy
- π How to Get Help
- π Contact Support