Frequently Asked Questions (FAQ): Answers to the Most Popular Questions ❓

You probably have questions about working with 1it.pro. We have collected the most popular questions and detailed answers to them. In this section you will find answers to technical questions, questions about payment, integrations and much more.

Let's figure out the most frequent questions and resolve your doubts.

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💰 Questions About Payment and Tariffs

How payment and tariffs work

📝 Question: What are the payment methods?

Answer: We accept:

• Bank transfers (SEPA, SWIFT)
• PayPal (for international clients)
• Cryptocurrency (Bitcoin, Ethereum - by request)
• Payment via invoice (for corporate clients)

💡 Important: For corporate clients, NET-30 payment is available (payment within 30 days after providing services).

📝 Question: Are there hidden payments?

Answer: No, we have complete pricing transparency:

• All prices are indicated including VAT
• No hidden commissions
• Prices are indicated for the full package of services
• Additional services are indicated separately

💡 Example: The "Business" package for 2500€ includes:

• Company registration in Poland
• Legal address for 1 year
• Accounting service
• Tax consultations

📝 Question: Can I cancel my subscription?

Answer: Yes, you can cancel your subscription at any time:

• Cancellation within 14 days full refund
• Cancellation after 14 days refund for unused period
• Immediate termination of services after cancellation
• Data retention for 30 days after cancellation

💡 How to cancel: Go to personal account Settings Subscription Cancel subscription.

📝 Question: How often are invoices issued?

Answer: Invoices are issued depending on your tariff:

• Monthly subscriptions invoice for the next month 3 days before the end
• Annual subscriptions invoice for the next year 30 days before the end
• One-time services invoice immediately after providing the service
• Credit clients invoice on the 1st of each month

💡 Notifications: You receive an email notification 7 and 3 days before payment.

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🛠️ Technical Questions

Questions about working with the system

📝 Question: How long does setup take?

Answer: Setup time depends on your tariff:

• Start (1-3 days): Basic setup of website and domain
• Business (3-7 days): Full setup of website, CRM, automation
• VIP (7-14 days): Individual setup for your needs

💡 Important: For VIP clients, we conduct an individual consultation to determine exact deadlines.

📝 Question: How to transfer my website to you?

Answer: We help with transferring your website:

1. Analysis of current website technical audit
2. Backup copying creating a backup of the current website
3. Content transfer transferring all materials and databases
4. DNS setup redirecting domain
5. Testing checking operation after transfer
6. Launch activating your website

💡 Timing: Usually transfer takes 1-3 working days.

📝 Question: What technical support do you provide?

Answer: We provide comprehensive technical support:

• 24/7 monitoring of all systems
• Free tech support via email and phone
• Priority support for VIP clients
• Automatic recovery systems
• Backup copying of all data

💡 SLA: We guarantee 99.9% availability of our systems.

📝 Question: How to ensure the security of my website?

Answer: We use a multi-level security system:

• SSL/TLS certificates secure connections
• Regular backup copying protection from data loss
• Security monitoring protection from attacks
• Security updates regular system updates
• Backup servers protection from failures

💡 Additionally: For VIP clients, additional protection is available.

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🌐 Questions About Website and Domains

Working with website and domain names

📝 Question: How to connect my domain?

Answer: Connecting a domain is easy:

1. Buy a domain from any registrar or from us
2. Configure DNS specify our servers as DNS
3. Check operation make sure the website is accessible
4. Configure mail create mailboxes for your domain

📝 Question: How to create a website on your platform?

Answer: Creating a website in several steps:

1. Choose a template from our collection
2. Configure design customize for your brand
3. Fill with content add texts, images
4. Configure functions connect necessary modules
5. Launch website activate and configure SEO

💡 Templates: We have over 100 professional templates.

📝 Question: Can I use my own design?

Answer: Yes, you can use your own design:

• Upload your files CSS, JavaScript, images
• Full customization changing all design elements
• CMS integration using your CMS system
• Own fonts using your fonts

💡 Tech support: We will help with technical implementation of your design.

📝 Question: How to add an online store?

Answer: Adding an online store:

1. Choose tariff with online store support
2. Configure catalog add goods and categories
3. Configure payment connect payment systems
4. Configure delivery configure delivery conditions
5. Launch store activate sales

💡 Payments: We support PayPal, Stripe, cards and other systems.

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🤖 Questions About AI Assistant

Working with AI assistant and automation

📝 Question: How does the AI assistant work?

Answer: The AI assistant works on the principle of an intelligent assistant:

• Trained on your data knows your company and services
• Understands natural language answers questions like a human
• Automatically classifies client requests
• Creates tickets in CRM automatically processes requests
• Directs to specialists for complex questions

💡 Learning: The AI assistant is constantly trained on new data and improves answers.

📝 Question: How to integrate AI chat with the website?

Answer: AI chat integration:

1. Get code we provide ready code
2. Add to website insert code in the right place
3. Configure appearance customize for website design
4. Configure answers configure answers to frequent questions
5. Test operation check functionality

💡 Tech support: We will help with integration and setup.

📝 Question: What automations are available?

Answer: Available automations:

• Automatic answers to frequent client questions
• Ticket creation from chat, email, forms
• Lead qualification automatic classification
• Reminders automatic reminders to clients
• Analytics automatic analysis of requests

💡 Setup: All automations are configured individually for your business.

📝 Question: How to ensure AI chat security?

Answer: AI chat security:

• Data encryption all data is encrypted
• Limited access only authorized users
• Log audit recording all interactions
• Blocking suspicious automatic blocking
• Regular updates security updates

💡 Compliance: Full compliance with GDPR and other data protection laws.

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👥 Questions About CRM

Working with CRM system

📝 Question: How to start working with CRM?

Answer: Starting work with CRM:

1. Import clients upload existing clients
2. Configure pipeline configure sales stages
3. Configure automations configure automatic actions
4. Train team train employees to work with CRM
5. Start work start using CRM

💡 Training: We conduct training for your team on working with CRM.

📝 Question: How to import clients into CRM?

Answer: Importing clients into CRM:

1. Prepare file Excel or CSV file with clients
2. Match fields match fields with your structure
3. Upload data upload file to CRM
4. Check import check uploaded data
5. Configure automation configure automatic actions

💡 Templates: We provide templates for data import.

📝 Question: How to configure sales pipeline?

Answer: Configuring sales pipeline:

1. Define stages define stages of your pipeline
2. Configure automation configure automatic actions
3. Define KPI define key indicators
4. Configure reports configure reports on pipeline
5. Configure notifications configure notifications

💡 Consultation: We conduct consultation on configuring pipeline for your business.

📝 Question: How to integrate CRM with website?

Answer: CRM integration with website:

1. Choose method choose integration method (API, webhooks)
2. Configure API configure API for integration
3. Configure forms configure forms on website
4. Configure notifications configure notifications
5. Test integration check integration operation

💡 Tech support: We help with technical integration.

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📊 Questions About Analytics and Reporting

Working with data and reports

📝 Question: How to view website statistics?

Answer: Viewing website statistics:

1. Go to analytics "Analytics" section in personal account
2. Choose period choose necessary time period
3. View metrics view main metrics
4. Download report download report in Excel or PDF
5. Configure notifications configure notifications about important events

💡 Metrics: Traffic, conversion, traffic sources, behavioral factors.

📝 Question: How to create a report for management?

Answer: Creating a report for management:

1. Choose data choose necessary data (sales, clients, traffic)
2. Configure filters configure filters by time, departments
3. Generate report generate report
4. Download or send download or send by email
5. Configure automatic sending configure automatic sending

💡 Templates: We provide report templates for management.

📝 Question: How to integrate analytics with other systems?

Answer: Analytics integration with other systems:

1. Choose system choose system for integration (Google Analytics, Facebook, etc.)
2. Configure API configure API for integration
3. Configure synchronization configure data synchronization
4. Test integration check integration operation
5. Configure reports configure reports based on integrated data

💡 Tech support: We help with technical integration.

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🔄 Questions About Updates and Development

Questions about new features and updates

📝 Question: How often do updates come out?

Answer: Update frequency:

• Weekly updates fixes and improvements
• Monthly updates new features
• Quarterly updates major releases
• Annual updates new platform versions

💡 Notifications: We notify clients about upcoming updates a week in advance.

📝 Question: How to launch a new feature?

Answer: Launching a new feature:

1. Get access get access to new feature
2. Read documentation read documentation on the feature
3. Configure feature configure feature for your needs
4. Test operation check feature operation
5. Launch feature activate feature for clients

💡 Support: We provide support for configuring new features.

📝 Question: How to leave a review about the platform?

Answer: Leaving a review about the platform:

1. Go to personal account "Settings" section
2. Find "Feedback" section find section for reviews
3. Write review write your review
4. Send review send review
5. Get answer we will answer your review within 24 hours

💡 Important: Your reviews help us improve the platform.

📝 Question: How to suggest a new feature?

Answer: Suggesting a new feature:

1. Go to personal account "Ideas and Suggestions" section
2. Find "Suggest Feature" section find section for suggestions
3. Write suggestion write your suggestion
4. Send suggestion send suggestion
5. Get answer we will consider your suggestion and answer

💡 Process: We consider all suggestions and implement the best ones.

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🔐 Security Questions

Questions about data security

📝 Question: How is my data protected?

Answer: Protecting your data:

• Data encryption all data is encrypted
• Backup copying regular backup copying
• Access control limited access to data
• Security monitoring constant monitoring
• Compliance with laws full compliance with GDPR and other laws

💡 Certificates: We have ISO 27001 and SOC 2 certificates.

📝 Question: How to ensure employee security?

Answer: Employee security:

• Security training regular employee training
• Access control limited access to data
• Activity monitoring employee activity monitoring
• Security policies developing security policies
• Security audit regular security audit

💡 Training: We conduct regular employee security training.

📝 Question: How to restore lost data?

Answer: Restoring lost data:

1. Contact support contact support
2. Define problem determine which data is lost
3. Choose copy choose necessary backup copy
4. Restore data restore data from copy
5. Check data check restored data

💡 SLA: We guarantee data restoration within 4 hours.

📝 Question: How to ensure security during remote work?

Answer: Security during remote work:

• VPN connection secure connection via VPN
• Multi-factor authentication additional protection
• Data encryption data encryption during transmission
• Device control access device control
• Employee training security training for remote work

💡 Tools: We provide tools for secure remote work.

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🎓 Questions About Training

Questions about training and documentation

📝 Question: What training materials are available?

Answer: Available training materials:

• Video tutorials video instructions on main features
• Text instructions detailed text guides
• Webinars regular webinars on current topics
• Knowledge base extensive knowledge base with answers to questions
• Guides interactive guides for beginners

💡 Access: All materials are available in the personal account.

📝 Question: How to conduct training for my team?

Answer: Training for your team:

1. Define needs determine what the team needs to be trained on
2. Choose format choose training format (online, offline)
3. Register team register team for training
4. Conduct training conduct training
5. Evaluate result evaluate training result

💡 Individually: We conduct individual training for companies.

📝 Question: Is an individual consultant available?

Answer: Individual consultant:

• For VIP clients personal consultant
• For Enterprise clients team of consultants
• For new clients free consultation period
• For all clients consultations on request

💡 Contacts: Contact us to appoint an individual consultant.

📝 Question: How to get a training certificate?

Answer: Getting a training certificate:

1. Complete training complete necessary training
2. Pass test pass test on completed material
3. Get certificate get electronic certificate
4. Download certificate download certificate in personal account
5. Get paper certificate request paper certificate

💡 Certificates: Our certificates are recognized worldwide.

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🌐 Questions About International Issues

Questions about working with international clients

📝 Question: How to work with clients from different countries?

Answer: Working with international clients:

• Multilingual support support in different languages
• Multi-currency payments payment in different currencies
• International payment systems support of international payments
• International taxes help with international taxes
• International laws consultations on international laws

💡 Experts: We have experts in international business.

📝 Question: How to ensure GDPR compliance?

Answer: GDPR compliance:

• Data encryption encryption of all data
• Access control limited access to data
• Right to be forgotten data deletion on request
• Consent to processing obtaining consent to data processing
• Security audit regular security audit

💡 Certification: We are certified under GDPR.

📝 Question: How to integrate with international payment systems?

Answer: Integration with international payment systems:

• Stripe for international payments
• PayPal for international payments
• Adyen for international payments
• Mollie for European payments
• Local payment systems for different countries

💡 Tech support: We help with payment system integration.

📝 Question: How to ensure support in different languages?

Answer: Support in different languages:

• English full range of services
• German full range of services
• Polish full range of services
• Ukrainian basic range of services
• Russian basic range of services

💡 Translators: We have a team of professional translators.

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🚀 Questions About Launch and Growth

Questions about launching business and growth

📝 Question: How to start my business in Europe?

Answer: Starting business in Europe:

1. Choose country choose suitable country for registration
2. Register company register legal entity
3. Open account open bank account
4. Configure business processes configure business processes
5. Launch marketing launch marketing campaigns

💡 Consultation: We conduct consultation on starting business in Europe.

📝 Question: How to scale my business?

Answer: Scaling business:

• Automation of business processes automation of routine tasks
• Marketing scaling scaling marketing campaigns
• Team expansion team expansion
• Geography expansion expansion of geography of presence
• New products and services development of new products and services

💡 Strategy: We develop an individual scaling strategy for your business.

📝 Question: How to ensure stable business growth?

Answer: Stable business growth:

• Analysis of metrics regular analysis of business metrics
• Process optimization optimization of business processes
• Innovations constant innovations
• Customer focus focus on clients
• Team building a strong team

💡 Consultation: We conduct consultations on sustainable business growth.

📝 Question: How to enter international markets?

Answer: Entering international markets:

• Market analysis analysis of target market
• Product adaptation adaptation of product for target market
• Localization localization for target market
• Partnerships searching for partners on target market
• Marketing launching marketing campaigns

💡 Experts: We have experts on entering international markets.

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💡 Tips for Efficient Platform Use

How to get the most from 1it.pro

🎯 Tips for new clients:

• Start small start with basic tariff and gradually move to more expensive ones
• Use training go through training to understand all platform capabilities
• Regularly update data regularly update data about clients and services
• Configure automation configure automation to save time
• Use analytics use analytics for decision making

🎯 Tips for experienced clients:

• Optimize processes constantly optimize business processes
• Use new features regularly use new platform features
• Integrate with other systems integrate platform with other systems
• Automate more automate more routine tasks
• Invest in development invest in developing your business

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What's Next?

Now that you know the answers to frequently asked questions, let's look at the glossary of terms.

• 👉 Glossary of Terms
• 👉 How to Get Help
• 👉 Data Security
• 📞 Call Support
• 💬 Write to Chat