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AnyDesk: Remote Support Guide

Sometimes it's hard to explain a problem with words or screenshots. In such cases, we use AnyDesk β€” a program that allows a 1it.pro specialist to temporarily connect to your computer to configure software or fix a bug.

1. What is it and is it safe?​

AnyDesk shows your computer screen to our specialist and allows controlling the mouse and keyboard.

  • You see everything: You watch every cursor movement.
  • You are in charge: You can interrupt the session at any time by clicking "Finish" or just closing the program window.
  • One-time access: We won't be able to access you again without your repeated permission (unless you set it up yourself).

2. Installation (Windows)​

Careful, scammers!

Download AnyDesk ONLY from the official website. Never follow links from suspicious SMS messages or emails.

  1. Go to the official website: anydesk.com.
  2. Click the "Download now" button.
  3. Run the downloaded file.
  4. Tell the specialist your 9-digit ID (numbers on the left, in the "This workstation" field).

3. Features for macOS (Apple)​

On Apple computers (MacBook, iMac), the security system blocks mouse control by default.

When you run AnyDesk for the first time, you need to give it permissions:

  1. Go to System Settings β†’ Privacy & Security.
  2. Screen Recording: Check the box next to AnyDesk.
  3. Accessibility: Check the box next to AnyDesk.
Important

Without these settings, the specialist will see the screen but won't be able to move the mouse.

4. Linux (Ubuntu): Automatic Setup πŸ§β€‹

On Ubuntu 22.04 and newer, AnyDesk often doesn't show the screen due to Wayland technology. For correct operation, the server needs to be switched to Xorg.

We prepared a script that does this automatically.

πŸ”— GitHub Repository: Shipssv83/setup_anydesk

What does the script do?​

  1. Disables Wayland (enables Xorg for compatibility).
  2. Sets up auto-login for the current user (so AnyDesk starts after server reboot).
  3. Restarts the system.

How to run?​

Open terminal and execute commands:

# 1. Download repository
git clone https://github.com/Shipssv83/setup_anydesk.git

# 2. Go to folder
cd setup_anydesk

# 3. Make script executable
chmod +x setup_anydesk.sh

# 4. Run (requires sudo rights)
sudo ./setup_anydesk.sh

Attention!

The script will restart the computer 5 seconds after completing setup! Save open files.

5. Minimal Security Hygiene​

To keep using AnyDesk safely, follow 3 rules:

Rule #1: Unattended Access​

In AnyDesk settings, there's a password login feature. We recommend NOT enabling it without urgent need. It's better to manually click "Accept" each time.

Rule #2: Close the Program​

When the support session is finished:

  1. Click "Finish" in the connection window.
  2. Right-click the AnyDesk icon in the tray (near the clock) and select "Exit". While the program is off, it's impossible to connect to you.

Rule #3: Identity Verification​

1it.pro specialists only connect after prior agreement with you in chat.

Troubleshooting​

Q: Connection keeps breaking. A: Check internet stability. If you use VPN, try temporarily disabling it.

Q: Image is blurry. A: Internet channel is overloaded. The specialist can change quality settings from "Balanced" to "Performance".