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NaviBot

NaviBot is a page-aware assistant layer for complex websites. It helps visitors understand the current page, find the right next step, and ask a question without leaving the site.

NaviBot is not a generic chat popup. It is the visible guide on the website. The backend brain and system of record remain in the 1Desk-style platform: inboxes, conversations, operators, AI routing, integrations, analytics, and data storage.

Product links:

What the visitor experiences​

  1. The visitor opens a complex product, docs, pricing, or onboarding page.
  2. NaviBot stays in the lower-right assistant zone and does not block content.
  3. The assistant reads visible page context and offers short help.
  4. The visitor can open chat as an overlay on the same page.
  5. NaviBot answers with OpenAI and selected knowledge sources.
  6. If needed, the conversation stays available for human handoff.

Why this sells​

NaviBot sells clarity:

  • fewer confused visitors
  • faster path to signup, demo, docs, or contact
  • page-aware answers instead of generic chatbot replies
  • self-hosted and privacy-first deployment
  • reusable assistant configuration for every client site
  • AI controlled from the client cabinet

What NaviBot is not​

  • not a toy mascot
  • not a voice avatar
  • not an avatar-upload product
  • not a replacement for 1Desk / backend systems
  • not a separate chat route
  • not a public place for private API keys

What this section covers​

  • how NaviBot works
  • how to install the widget
  • how OpenAI replies are configured
  • how Knowledge sources and RAG work
  • how Notion, SeaTable, and Markdown sources are used
  • how the character system is selected
  • how demo, deploy, GDPR, and troubleshooting should be handled
Next step

For the implementation flow, continue to How NaviBot works.