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AnyDesk: Remote support guide

Sometimes a problem is hard to explain in words or screenshots. In those cases we use AnyDesk — a program that lets a 1it.pro specialist temporarily connect to your computer to configure software or fix a failure.

1. What it is and whether it is safe​

AnyDesk shows your screen to our specialist and allows mouse and keyboard control.

  • You see everything: you watch every cursor move.
  • You are in control: you can end the session at any time by pressing "End" or closing the app.
  • One-time access: we cannot connect again without your permission (unless you explicitly configure it otherwise).

2. Installation (Windows)​

Watch out for scammers!

Download AnyDesk ONLY from the official website. Never follow links from suspicious SMS messages or emails.

  1. Open the official site: anydesk.com.
  2. Click "Download now".
  3. Run the downloaded file.
  4. Share your 9-digit ID with the specialist (the digits on the left, in the "This workstation" field).

3. macOS (Apple) specifics​

On Apple computers (MacBook, iMac) the system blocks mouse control by default.

When you run AnyDesk for the first time, grant the permissions:

  1. Open System Settings -> Privacy & Security.
  2. Screen Recording: enable the checkbox for AnyDesk.
  3. Accessibility: enable the checkbox for AnyDesk.
Important

Without these settings the specialist will see the screen, but will not be able to move the mouse.

4. Linux (Ubuntu): automatic setup 🐧​

On Ubuntu 22.04 and newer, AnyDesk often fails to show the screen because of Wayland. For proper operation the server should be switched to Xorg.

We prepared a script that does this automatically.

🔗 GitHub Repository: Shipssv83/setup_anydesk

What does the script do?​

  1. Disables Wayland (enables Xorg for compatibility).
  2. Configures auto-login for the current user so AnyDesk starts after a server reboot.
  3. Reboots the system.

How to run it?​

Open the terminal and run:

# 1. Clone the repository
git clone https://github.com/Shipssv83/setup_anydesk.git

# 2. Enter the folder
cd setup_anydesk

# 3. Make the script executable
chmod +x setup_anydesk.sh

# 4. Run it (sudo required)
sudo ./setup_anydesk.sh
Attention!

The script will reboot the computer 5 seconds after the setup is complete. Save your open files.

5. Minimum security hygiene​

To use AnyDesk safely, follow 3 rules:

Rule #1: Unattended access​

In AnyDesk settings there is a password login option. We recommend NOT enabling it unless you truly need it. It is better to click "Accept" manually every time.

Rule #2: Close the app​

When the support session ends:

  1. Click "End" in the connection window.
  2. Right-click the AnyDesk icon in the tray (near the clock) and choose "Exit". While the app is off, nobody can connect.

Rule #3: Identity check​

1it.pro specialists connect only after you have agreed with them in chat beforehand.

Troubleshooting​

Q: The connection keeps dropping. A: Check internet stability. If you use a VPN, try disabling it temporarily.

Q: The image is blurry. A: The network is overloaded. The specialist can switch quality from "Balanced" to "Performance".